Customer comments

A small selection of the comments and praise that we receive from our customers...

Sgt N. Lyons

Dear Steve Davies,

I would like to add that I have been very impressed by the customer service that you, Waters & Stanton have provided. It has helped us greatly as I only have a basic knowledge of what was required for us as a set up. I will definately reccomend you to any other ATC squadron and I would like to pass on my thanks for the service we have received.

Yours Sincerely,

Sgt N. Lyons (ATC)
216 (Redditch) Squadron

Thomas Denny

Thank You for your excellent service and delivery of my VX-8E radio.

Thomas Denny (M6TCD)

Ron Coomber

For The Attention of Jeff Stanton.

Thank you for the information which I received this morning. Once again your company has shown that its excellent reputation is more than justified.

Ron Coomber.

Maurizio Marti

Good Morning Jeff,

Maybe you remember that I bought a Kent Paddle, last Sunday 27th June in the Messe. I appreciated very much your friendly and kind meeting at your booth and I've just connected the paddle to the radio. It's running very well and I'll enjoy it many years.

Best Regards,

Maurizio Marti, IV3XAZ
Udine, North East Italy.

Billi, TF5B

Hello Rob,

The shipment arrived here in Akureyri, Northern Iceland, this morning and as far as I can see all is ok. It has been a pleasure doing business with you as always.

73 from Iceland
Billi TF5B

John Clarke

RE: New FLEX-1500

Hi Jeff,

Thanks for this, Rob Snitch has already reserved one for me, give him a big pat on the back as he's a credit to your sales team.

Best Regards,

John Clarke

Dick SV0XBN

Dear James,

Just a line to say Thank You for the repair and return of my Icom 7000.

Your help in tracking it down after the parcel was 'lost' in Greece was amazing. Your timely intervention and the addition of our greek mobile number to the Parcel Force system, allowed the people in Athens to contact my wife and arrange delivery the following day.
When I returned from the UK, the rig was sitting waiting for me and after using it in two recent CW contests, I'm happy to say that it is working fine.

Thanks again, but I hope I will not need your services again! Cheers from a very warm and sunny Crete,

Dick (SV0XBN)

Alan, M0LSX

Re: eBay Multi-Ranger-9 Antenna

Hi, just to say thanks for the rapid delivery of my antenna & to say this antenna really does feel like a good quality antenna. I have heard lots of good reports about them from friends, but did not expect the antenna to feel so robust and solid. It certainly does have the feel of being a more expensive antenna than it is.
I have posted my initial feelings about this antenna on a couple of radio forums, as I am genuinely impressed.

Thanks again,

Alan (M0LSX)

Jim Nesseler

I'm writing to thank you and your company for the splendid service you have provided. I received my repaired RadarBox this weekend and immediately put it back in service and it works wonderfully again. Please thank the engineers and any others that were involved with this repair effort and just let them know that what they do is appreciated.

With Best Wishes!

Jim Nesseler

Patrick Iredale

For the attention of the Managing Director,

These days it is perhaps easier to complain, I would like to formally compliment a member of your staff for his professional approach and polite and friendly attitude. Dave Smith has always been very patient and helpful whenever I have been in your shop, whether or not I actually bought anything on the day.

Dave is a credit to Waters & Stanton and is one of the reasons I prefer to buy from you, you should be proud to have such a dedicated member of staff in your employ. I can always be assured of dealing with someone who has time to answer questions and give such detailed and informative advice.

Kind Regards,

Patrick Iredale

Bill McAdam

RE: Weather Station W-8682

Dear James (Payne),

I received the LCD Unit last Thursday and after allowing a few days I am pleased to say that all is working well.
May I say a Very Big Thank You for your assistance on this occasion. As a matter of interest in addition to this unit I also bought a second unit last January which I installed at my daughters house. Further still a third unit was bought by my friend Mr S Page G0USP, so it shows the advantage of advertising in RADCOM.
I will continue to sing the praises of Waters & Stanton on the airwaves. My Very best Wishes to you all,

Yours Most Sincerely,

Bill McAdam G0EYL

David Morgan

Thanks for sending the replacement unit, it arrived quickly, and works fine. I've received nothing short of excellent service from your company, a rare thing these days, and will have no hesitation in ordering from you in the future, and recommending you to my friends.

Regards

Dave

Richard Norrington

Just to say a large and belated " Thank you " to all concerned in (1) bringing my old AOR 3000A back to life , and (2) sorting out my ( not quite as old ) Yupiteru 7100 .
The AOR is approaching 17 years old and its wonderful to see and hear the old lady in action again. All done with a very quick turnaround time and at a very agreeable price . Your staff are thoroughly professional , very helpful ,knowledgeable and courteous .

Total satisfaction on my part , unhesitatingly recommended 100% .

Thank you again , and best regards

Derek Collier

I would just like to say thank you for your quick response to my faulty Weather Station. All is working OK now, so can you say thank you to James for me.

Barry Tew

Received power supply ordered yesterday, just before lunch today. Now installed and working. Thanks for excellent service.

Don Bussell

To your staff,

I recently dealt with you for Yaesu VX 5 spare parts and would like to comliment you on your help and service which was excellent. For such a large operation your customer service is first class.

Kind regards,

Don. G4EOT

Andrew

Dear Mark,
I would just like to thank you for the outstanding service you gave me at the Leicester show. The items I wanted were in stock (unlike others who only had half the items I wanted or, didn't even bother to turn up)! Your stands are always well stocked with a wide range of equipment and accessories.

Friendly, honest, obliging and no double-talk. Waters & Stanton are truly professional!

Thank you Mark & the team.

Martin Slater

I would just like to say Thank you for the very professional sales service I received on my most recent order with you. As always the sales staff were polite and helpful, the price of the items was the best available and my items arrived in less than 24hrs. SUPERB!

Many thanks
Regards

David Buddery

I am writing to thank you for the rapid delivery time of an order which i placed with your good selves for a WSM 270 Quick Mobile antenna. The goods arrived less than 24 hours after I telephoned my request. Its performance is magnificent on both receiving and transmitting modes. I just wish I lived closed to you. Again many thanks for your outstanding service.

Clive Turner

I feel that I had a bad product experience, and the service recovery by Waters and Stanton has assured my trust in you such that I will promote your company for its great approach for service.
Thanks for all your help!

Lionel Tolley

I would like to say thank you, to you and your team for the prompt and dedicated service, and for the discounts that I received during 2007.

Colin Dawson

My sincere thanks to you and all the other equally friendly people I spoke to at WSPLC, you were all very helpful and supportive with advice at all times, making buying from you a pleasurable experience.

Bill Chisholm

Just a quick note to say Thank You for getting my order to me so quickly. I only ordered the case yesterday late morning, so I was pleasantly suprised to find it in my post this morning. I am a Sales Manager in the electrical accessories trade and understand the benefit of great customer service.

Excellent service needs praise, so once again, Many Thanks.