A small selection of the comments and praise that we receive from our customers...
This is to thank you for extra quick shipping of the Watson antenna which I received in a few days along with receipts of payment.
Thank you and keep up the good work.
Fabio Tagetti - Legnago (Verona) - Italy
Many thanks for sending the back panel. I thought it easier to deal direct with Elecraft. The KX3 is a fantastic rig, I am very pleased with it. Thank you for your excellent service. Coming to your store the other day was a real pleasure and I had an amazing surprise at the vast amount of equipment on display. Many thanks for exchanging the KX3 also for the way that I was looked after and a special thanks to James. I am just about to order the filter over the phone.
73 Eddie M0HIE
Many thanks for your email. Peter has treated me with such respect and done the very best possible, thus I can understand what you say about "looking after your customers" and from my point of view, it really is appreciated, I mean not only with my present problem but with actually buying from your company, never had an ounce of trouble, never a quibble, always good manners on the 'phone, from all your people.
Dear Waters & Stanton,
Once again, excellent service. You couldn't do better. I have bought from you a number of times recently, one being a radio, and such excellent service.
Thank you again,
I would like to thank you for the quick dispatch of my order, the antenna was delivered this afternoon. As a visually impaired user, I would like to thank you for making the website and online ordering process quick and very simple to navigate with my screen reader software.
Once again, thank you for the fantastic service.
I have just purchased two items from your company for the first time. I would like to compliment your company & staff for their politeness and help.
I just wanted to say a very big THANK YOU!!!!! for your excellent service.
I ordered my aerial mid-day on Wednesday and it arrived in excellent condition mid-day on Friday, what service.
Thank you again
Please thank Simon for his excellent service and attention when dealing with my small order. Good to know that the customer comes first no matter how trivial the query may be. Well done and thank you.
FAO Service Dept,
Excellent Service on repair of my AOR 8200. You went the extra mile by including a 2nd AM bar as presumably it looked like it wasn't there. This message is just to say that I am posting you back the 2nd one so that you may use it for another of your customers.
Once again, excellent service. Thank You.
I received my Signal Link USB yesterday. From ordering an out of stock item to being delivered in just over 24 hours is seriously impressive. I will be shopping with you again soon.
On monday I travelled down to visit your showroom at Hockley in view to purchase a HF tranceiver. Please pass on my thanks to Steve for his advice and patience while i selected the Yaesu FT-897 and accessories. Your showroom has a warm and professional feeling that will assure my return in the future.
Dear Waters & Stanton,
Hi, after returning a faulty weather station back to amazon last week, I was very happy when I found this one that you were selling on ebay. I was shocked today when I saw the delivery driver delivering it after only 2 working days since ordering it, and that was it delivered to the Isle of Skye! The item itself is super, and I am so happy that I got a working reliable weather station with so many more sensors on it than the amazon one, and with touch screen!! Also the wrapping on the box was a work of art, I felt guilty ripping it off! So I am writing to say thank you, with service and merchandise like this I hope you have a very busy christmas, and a very successful future - well done!!
I recently sent you my W-8681 weather station LED display and transmitter for servicing. I would like to express my appreciation at the prompt action and return of said item, which either been replaced/repaired in double quick time. Along with a wind speed unit, which I ordered seperately, as mine had become damaged - all have now been set up and I am pleased to say, working correctly. This has been greatly appreciated.
Thank you again for your assistance and time.
L B Holderness, Pembrokeshire.
FAO The General Manager,
I would like to take this opportunity to thank Waters & Stanton PLC and in particular Mark, who answered my phonecall and attended to my requirements, in offering what can only be described as an excellent service by replacing for the second time a faulty on/off switch for my Watson Power-Mite-NF PSU.
Chris Smith GSUFS.
Many thanks for the very prompt delivery & speedy service contected with the above order. Order was placed approx 1400hrs yesterday, 12 May and was delivered this morning approx 1130hrs.
Great service, many thanks for all your assistance.
Bob Murphy 2E0RHM
I wanted to take this opportunity to thank you for your wonderful act of kindness. I have today received the radio. Already with the help of aerial I have been able to find and enjoy Voice of Russia & Radio Russia, also RT, Russia today, in addition to others. A real feast!
Very best wishes,
My Icom 7000 arrived on Thursday. All working well, a beautiful radio. Thanks for the great service as usual.
Items arrived at 1.10pm today. Great Service, and very pleased with my order.
73s G4TBN Colin
Just to let you know, the Rig and PSU, arrived today safely, via Interlink.
You are true customer orientated sales people and I thank you for your excellent service.
73 de John G4YDM
The Wouxun is superb. Very impressed with the radio and, of course, your excellent service. Second to none.
All the best,
After a 2 hour trip from Oxford I arrived at your Hockley shop looking for advice on HF radio's. I was greeted by a chap who I think was called Steve (Davies), I would just like to say that his service and advice was fantastic, it was well worth the journey.
Great shop and great staff.
Dear Steve Davies,
I would like to add that I have been very impressed by the customer service that you, Waters & Stanton have provided. It has helped us greatly as I only have a basic knowledge of what was required for us as a set up. I will definately reccomend you to any other ATC squadron and I would like to pass on my thanks for the service we have received.
Sgt N. Lyons (ATC)
216 (Redditch) Squadron
Thank You for your excellent service and delivery of my VX-8E radio.
Thomas Denny (M6TCD)
For The Attention of Jeff Stanton.
Thank you for the information which I received this morning. Once again your company has shown that its excellent reputation is more than justified.
Good Morning Jeff,
Maybe you remember that I bought a Kent Paddle, last Sunday 27th June in the Messe. I appreciated very much your friendly and kind meeting at your booth and I've just connected the paddle to the radio. It's running very well and I'll enjoy it many years.
Maurizio Marti, IV3XAZ
Udine, North East Italy.
The shipment arrived here in Akureyri, Northern Iceland, this morning and as far as I can see all is ok. It has been a pleasure doing business with you as always.
73 from Iceland
RE: New FLEX-1500
Thanks for this, Rob Snitch has already reserved one for me, give him a big pat on the back as he's a credit to your sales team.
Just a line to say Thank You for the repair and return of my Icom 7000.
Your help in tracking it down after the parcel was 'lost' in Greece was amazing. Your timely intervention and the addition of our greek mobile number to the Parcel Force system, allowed the people in Athens to contact my wife and arrange delivery the following day.
When I returned from the UK, the rig was sitting waiting for me and after using it in two recent CW contests, I'm happy to say that it is working fine.
Thanks again, but I hope I will not need your services again! Cheers from a very warm and sunny Crete,
Re: eBay Multi-Ranger-9 Antenna
Hi, just to say thanks for the rapid delivery of my antenna & to say this antenna really does feel like a good quality antenna. I have heard lots of good reports about them from friends, but did not expect the antenna to feel so robust and solid. It certainly does have the feel of being a more expensive antenna than it is.
I have posted my initial feelings about this antenna on a couple of radio forums, as I am genuinely impressed.
I'm writing to thank you and your company for the splendid service you have provided. I received my repaired RadarBox this weekend and immediately put it back in service and it works wonderfully again. Please thank the engineers and any others that were involved with this repair effort and just let them know that what they do is appreciated.
With Best Wishes!
For the attention of the Managing Director,
These days it is perhaps easier to complain, I would like to formally compliment a member of your staff for his professional approach and polite and friendly attitude. Dave Smith has always been very patient and helpful whenever I have been in your shop, whether or not I actually bought anything on the day.
Dave is a credit to Waters & Stanton and is one of the reasons I prefer to buy from you, you should be proud to have such a dedicated member of staff in your employ. I can always be assured of dealing with someone who has time to answer questions and give such detailed and informative advice.
RE: Weather Station W-8682
Dear James (Payne),
I received the LCD Unit last Thursday and after allowing a few days I am pleased to say that all is working well.
May I say a Very Big Thank You for your assistance on this occasion. As a matter of interest in addition to this unit I also bought a second unit last January which I installed at my daughters house. Further still a third unit was bought by my friend Mr S Page G0USP, so it shows the advantage of advertising in RADCOM.
I will continue to sing the praises of Waters & Stanton on the airwaves. My Very best Wishes to you all,
Yours Most Sincerely,
Bill McAdam G0EYL
Thanks for sending the replacement unit, it arrived quickly, and works fine. I've received nothing short of excellent service from your company, a rare thing these days, and will have no hesitation in ordering from you in the future, and recommending you to my friends.
Just to say a large and belated " Thank you " to all concerned in (1) bringing my old AOR 3000A back to life , and (2) sorting out my ( not quite as old ) Yupiteru 7100 .
The AOR is approaching 17 years old and its wonderful to see and hear the old lady in action again. All done with a very quick turnaround time and at a very agreeable price . Your staff are thoroughly professional , very helpful ,knowledgeable and courteous .
Total satisfaction on my part , unhesitatingly recommended 100% .
Thank you again , and best regards
I would just like to say thank you for your quick response to my faulty Weather Station. All is working OK now, so can you say thank you to James for me.
Received power supply ordered yesterday, just before lunch today. Now installed and working. Thanks for excellent service.
To your staff,
I recently dealt with you for Yaesu VX 5 spare parts and would like to comliment you on your help and service which was excellent. For such a large operation your customer service is first class.
I would just like to thank you for the outstanding service you gave me at the Leicester show. The items I wanted were in stock (unlike others who only had half the items I wanted or, didn't even bother to turn up)! Your stands are always well stocked with a wide range of equipment and accessories.
Friendly, honest, obliging and no double-talk. Waters & Stanton are truly professional!
Thank you Mark & the team.
I would just like to say Thank you for the very professional sales service I received on my most recent order with you. As always the sales staff were polite and helpful, the price of the items was the best available and my items arrived in less than 24hrs. SUPERB!
I am writing to thank you for the rapid delivery time of an order which i placed with your good selves for a WSM 270 Quick Mobile antenna. The goods arrived less than 24 hours after I telephoned my request. Its performance is magnificent on both receiving and transmitting modes. I just wish I lived closed to you. Again many thanks for your outstanding service.
I feel that I had a bad product experience, and the service recovery by Waters and Stanton has assured my trust in you such that I will promote your company for its great approach for service.
Thanks for all your help!
I would like to say thank you, to you and your team for the prompt and dedicated service, and for the discounts that I received during 2007.
My sincere thanks to you and all the other equally friendly people I spoke to at WSPLC, you were all very helpful and supportive with advice at all times, making buying from you a pleasurable experience.
Just a quick note to say Thank You for getting my order to me so quickly. I only ordered the case yesterday late morning, so I was pleasantly suprised to find it in my post this morning. I am a Sales Manager in the electrical accessories trade and understand the benefit of great customer service.
Excellent service needs praise, so once again, Many Thanks.